Learn more about our global seller performance standards. For many sellers on eBay this topic may be confusing which is why I decided to write a post which will cover:. As a responsible seller who is running an online business, it is your job to be on top of your inventory. For additional insight into a seller's performance, buyers can also view your detailed seller ratings. Product Tour. Whatever your status is, try choosing one area to improve every week and focus on that.
We take seller performance standards seriously, so falling below standard the discount benefit (but not the seal) even if you don't offer day free returns. To help ensure this, we've put in place minimum performance standards for areas below provide additional details about how your performance is calculated. When you're unable to meet eBay's minimum performance standards, we're making it Seller Dashboard image showing status of Below Standard information.
Pro tip : Your rating appears in your Seller Dashboard.
If you've had fewer than transactions in the last three months, you're evaluated on the past 12 months. Refer to this on a monthly or even bimonthly basis. As a Top Rated Seller, you can qualify for these exclusive Top Rated Plus benefits if you offer same or 1-business-day handling time and day or longer free returns:.
What are Seller Standards?
Below standard seller ebay return
|We always want to ensure buyers have a great experience on eBay.
How did you dig yourself out of your mess and begin to thrive on eBay? Only your transactions with US buyers count toward your seller performance rating on eBay. What are Seller Standards? This system includes having customers give feedback on eBay to sellers based on their performance as well handing out Seller Levels which allow customers to buy with an increased sense of confidence. Home Help Seller performance policy.
If the seller is found to be responsible for the issue, this will result in what we call a "case closed without seller resolution".
Well ours was % below. The reason for this was that we had 16 instances in which we were out of stock of an item and had to refund the customer. I'm not.
Learn more about using multiple accounts.
Was this article helpful for you? Seller performance policy overview Transaction defect rate requirements Cases closed without seller resolution Fair performance evaluation What happens if you don't meet the standards?
In some product categories, we'll extend the discount benefit but not the seal even if you don't offer day free returns. Late shipment rates are determined by the percentage of transactions that you sent after the handling time stated in your listing, or were not delivered by the estimated delivery date.
Ribbon word 2010 definition
|If a client is deliberating between buying from a Top Rated Seller and a Top Rated Plus seller, he or she may very well choose to buy from the latter.
Note: We monitor eBay. How did you dig yourself out of your mess and begin to thrive on eBay? Buyers won't see your defect rate.
Max Godin. Keep in mind, too, that if you don't meet buyers' expectations, it can lead to: Not meeting the late shipment rate requirements Exceeding minimum requirements for defect rate A bad experience for you and the buyer Low detailed seller ratings Negative or neutral feedback from a buyer A buyer requesting a return or reporting that an item was not received A buyer asking us to step in and help with a transaction issue.
Become an eBay top rated seller to enjoy fee discounts, better listings You will be considered Below Standard when your defect rate is above 2% or and returns policy; Returns – you are not obligated to accept returns but.
Video: Below standard seller ebay return What have I learned from Being a Below Standard Ebay Seller
Find out how eBay determines your seller level and what you can do to improve. If you fall below these standards eBay can place restrictions on your When you cancel a transaction or refund your buyer through PayPal.
Frequently Asked Questions. You can avoid late dispatches by making sure you have an efficient picking and packing processand by using shipping software such as Zenstores Dispatch to print labels and automatically update eBay to mark orders as dispatched with tracking details.
Find out more about Zenstores Insights here. We assess your seller level on the 20th of each month based on your sales history and the quality of service you provide to your buyers. Skip to main content.
Below standard seller ebay return
|If you have a Premium, Anchor, or Enterprise eBay Store and have been below standard for 60 days, we may downgrade your Store to the Basic level.
If this happens, we'll send you an email to let you know.
As stipulated in the title, this is only relevant for claims which have not been resolved with the seller. Top Takeaway Your seller performance level is affected by your transaction defect rate, cases closed without seller resolution, late shipments, and tracking validation. Make sure the item is delivered to the buyer as described in the listing For more information on meeting buyers' expectations, see our selling practices policy.